This page outlines how Lubna J Studio handles privacy, website use, enquiries, services, payments, training bookings, and general terms of engagement.
This page is provided as a general website policy. It should be reviewed by a legal professional if required, especially for larger projects, online payments, corporate training, or complex website engagements.
1. Privacy
Lubna J Studio respects your privacy and only collects information needed to respond to enquiries, prepare proposals, provide services, manage projects, deliver training, and communicate with clients.
Information collected may include your name, business or organisation name, email address, phone number, website or social media links, project details, service requirements, timeline, budget information, training needs, and any brand files or documents you choose to share.
Your information may be used to respond to your enquiry, prepare a quote or proposal, deliver design, website, marketing, training, or monthly support services, manage communication, send invoices or documents, and improve the studio experience.
Lubna J Studio does not sell personal information to third parties.
2. Third-Party Tools
The website or studio workflow may use third-party platforms for forms, email, hosting, analytics, design, project management, payments, scheduling, video meetings, training delivery, or AI-supported workflows.
These may include website platforms, form tools, email services, analytics tools, payment processors, Canva, Adobe, Google tools, ChatGPT, Claude, Gemini, Perplexity, Antigravity, or similar platforms.
These platforms may process information according to their own privacy and security policies.
3. Analytics & Cookies
This website may use cookies or analytics tools to understand website traffic, page performance, and visitor behaviour.
You can adjust cookie settings through your browser.
4. Storage & Security
Reasonable steps are taken to keep client information secure. However, no online platform, email system, website form, or digital storage method can be guaranteed completely secure.
5. Website Terms of Use
The information on this website is provided for general information about Lubna J Studio services.
Website content, service descriptions, images, designs, documents, written material, and visual assets may not be copied, reproduced, reused, or republished without written permission.
Website content may be updated, changed, or removed at any time.
6. Service Terms
All projects are confirmed based on agreed scope, inclusions, timeline, deliverables, and pricing.
Final pricing may vary depending on project scope, content requirements, number of pages or deliverables, timeline, revisions, technical complexity, third-party tools, and level of support required.
7. Deposits, Payments & Invoices
A deposit may be required before project work begins.
Unless otherwise stated, project-based work requires a 50% deposit before commencement. Remaining payment is due according to the agreed invoice schedule.
Monthly support services are billed according to the agreed monthly plan.
Late payment may delay delivery, handover, website launch, training access, or ongoing support.
All prices are in AUD + GST, unless stated otherwise.
8. Revisions & Scope
Each project includes the revisions stated in the proposal, package, or written agreement.
Additional revisions, new requests, major changes of direction, additional pages, extra design items, urgent requests, or work outside the agreed scope may be quoted separately.
Final proofreading and approval are the client responsibility before delivery, printing, publishing, production, or launch.
9. Client Responsibilities
Clients are responsible for providing required information, feedback, approvals, content, brand files, access details, images, and project materials on time.
Clients are responsible for checking and approving all final content before printing, publishing, production, or launch. This includes proofreading all text, spelling, grammar, names, phone numbers, addresses, dates, prices, legal wording, compliance details, factual information, links, QR codes, and any other details.
Once final approval is given, Lubna J Studio is not responsible for errors, omissions, or changes requested after files have been sent to print, published online, approved for production, or launched.
10. Third-Party Costs
Unless clearly stated, the following are not included in design or website service pricing: domain registration, website hosting, website platform subscriptions, paid apps or plugins, printing, stock images, paid fonts, copywriting, photography, advertising spend, email marketing platform fees, payment gateway fees, third-party integrations, legal advice, accounting advice, or compliance review.
11. Website, SEO & Digital Services
Website and SEO-related services are provided to support a clearer and more professional online presence.
Lubna J Studio does not guarantee specific Google rankings, traffic numbers, sales, enquiries, or business outcomes.
For websites, clients are responsible for maintaining platform subscriptions, domains, hosting, app fees, email accounts, and third-party services unless ongoing support is engaged.
12. Training & AI Workflow Disclaimer
Creative training, Canva training, Adobe training, AI workflow training, and mentoring are provided for educational and practical purposes.
Training may include tools such as Canva, Adobe, Adobe Express, ChatGPT, Claude, Gemini, Perplexity, Antigravity, and other relevant platforms.
AI tools can support creative workflows, but clients are responsible for checking accuracy, originality, privacy, legal suitability, brand alignment, and compliance before using AI-generated content.
Training does not replace legal, financial, compliance, marketing, or business advice.
13. Compliance-Aware Design
For sectors such as RTOs, education providers, accountants, professional services, and corporate organisations, design work can be developed with reference to supplied brand guidelines, compliance requirements, and communication frameworks.
Clients are responsible for providing the correct guidelines and obtaining any required internal, legal, regulatory, or compliance approvals before publication or launch.
14. Intellectual Property & File Ownership
Final approved design files are supplied according to the agreed project deliverables.
Ownership of final deliverables transfers after full payment, unless otherwise agreed.
Concepts, drafts, unused ideas, working files, source files, templates, strategy documents, and editable files are not automatically included unless specified in the proposal, package, or written agreement.
Lubna J Studio may request permission to display completed work in a portfolio, website, social media, or marketing material. Confidential work will not be shared publicly without permission.
15. Cancellations & Pauses
If a project is cancelled after work has started, the client may be invoiced for work completed up to the cancellation date.
Deposits may be non-refundable once work has commenced.
If a project is paused for an extended period due to missing content, delayed feedback, approvals, or client-side delays, a revised timeline or restart fee may apply.
16. Monthly Support Terms
Monthly Creative Support is based on the agreed monthly hours, inclusions, and communication schedule.
Unused hours may not roll over unless agreed in writing.
Turnaround depends on task size, complexity, current workload, and priority. Priority turnaround may be available where required.
Monthly support does not include unlimited design, emergency same-day work, complex development, paid advertising management, or tasks outside the agreed scope unless separately quoted.
17. Limitation of Liability
Lubna J Studio provides services with care and professionalism. However, the studio is not liable for indirect loss, business loss, loss of income, loss of profit, platform outages, third-party service issues, printing errors after client approval, or results outside the studio control.
18. Changes to This Policy
This page may be updated from time to time to reflect changes in services, tools, legal requirements, or business operations.
19. Contact
For privacy, service, website, or policy questions, contact Lubna J Studio via the contact page.